Executive, Facilities Management Business Development
We are looking to join our growing Facilities Management team. Join us to grow careers & business success.
Key Responsibilities:
Ensure all operational activities run smoothly and efficiently across all assigned locations.
Monitor, update, and follow up on all maintenance and service tickets. Ensure resolution arrangements are made within 2 working days and cases are closed based on timeline and priority (Work Order - WO).
Proactively manage and resolve all complaints both internal (e.g., from store teams) and external (e.g., from customers). Ensure each case is followed up promptly and resolved in accordance with service standards.
Actively monitor and minimize operational downtime. Ensure prompt responses to breakdowns and implement preventive actions.
Conduct routine checks to ensure all store equipment including HVAC systems, building facilities, and other related infrastructure are maintained in good working condition.
Monitor and report any product damages caused by pests (e.g., rats). Ensure damage is kept within acceptable range as determined by the Maintenance Manager, and support in related root cause analysis and prevention.
Provide support for any additional tasks or assignments given by stakeholders or management related to operations and maintenance functions
Requirements:
Education: A Bachelor's degree or Diploma in a relevant field such as Facilities Management, Engineering (Mechanical, Electrical, or Civil).
Experience: A minimum of 2-5 years of hands-on experience in building or retail facilities maintenance.
Technical Expertise: A deep and practical understanding of building systems, including HVAC, electrical, plumbing, and fire protection.
Problem-Solving & Decision-Making: Proactive and analytical. The ability to identify issues, troubleshoot effectively, and make sound decisions with minimal supervision.
Analytical Skills: Capable of analyzing maintenance trends and proposing data-driven solutions to improve efficiency.
Leadership & Team Management: Demonstrated ability to supervise, lead, and develop a team of maintenance staff and technicians.
Communication & Interpersonal Skills: Excellent communication, negotiation, and interpersonal skills to build effective relationships with authorities, staff, tenants, and contractors.
IT Proficiency: Competent in using relevant software for reporting and data analysis, specifically Google Sheets or Microsoft Excel.
- Department
- Business Development
- Role
- Executive
- Locations
- HQ - Office
- Employment type
- Full-time
Your Talent Is What We're Looking For!
As we continue our rapid expansion across the Klang Valley and other states in Malaysia, we're seeking passionate and qualified Malaysian to join our growing team.
In 2024, we recorded an Employee Satisfaction Score of 91% - a meaningful benchmark that reflects our ongoing commitment to creating a workplace where people thrive.
About MR. D.I.Y. Trading Sdn. Bhd. (M)
MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my
All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).
The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.