Retail Trainer
We are looking for passionate Retail Trainer who empowers store teams with the skills, product knowledge and operational excellence needed to elevate sales performance and customer experience.
Key Responsibilities:
1) Training Delivery & Retail Facilitation
Deliver engaging, structured and practical training programs for retail teams, focusing on store operations, sales techniques and customer service excellence to drive overall store performance.
Conduct both classroom based and on the job training within retail stores, ensuring employees can effectively apply operational procedures, sales approaches and service standards in real working environments.
Facilitate training on Standard Operating Procedures (SOPs), product knowledge, visual merchandising standards, customer engagement and retail operational practices to ensure consistency across all stores.
Provide hands-on coaching and guidance to store teams to strengthen operational execution, improve sales capability and enhance customer experience.
2) Training Design & Retail Learning Development
Develop, adapt and continuously improve retail focused training materials, operational guides and SOP manuals to support store teams in delivering consistent retail standards.
Customize training content based on store performance trends, operational challenges and customer service gaps identified during store visits or feedback from retail management.
Apply a mix of practical demonstrations, role-play scenarios and digital learning tools to enhance training effectiveness and ensure knowledge retention among retail staff.
3) Training Effectiveness & Performance Monitoring
Evaluate training effectiveness through assessments, feedback and on the job observation.
Monitor retail team performance post training to ensure SOP compliance and service standard implementation.
Identify skill gaps and recommend targeted development programs to improve store performance.
4) Retail Operational Support
Partner with retail operations and store managers to ensure training initiatives align with business goals and operational requirements.
Support the rollout of new SOPs, operational processes and retail initiatives through structured training programs.
Promote a culture of continuous learning and performance improvement across retail teams.
Requirements:
Bachelor’s Degree in Human Resource Management, Business Administration, Retail Management or a related field.
Minimum 3 years of experience in retail operations or retail training, preferably within a multi store retail environment.
Strong understanding of retail operations, sales processes and customer service standards.
Excellent presentation, facilitation and communication skills in English and Bahasa Malaysia.
Ability to design engaging training content and adapt training approaches for different learning styles.
Proficient in using training tools, presentation software and digital learning platforms.
Strong interpersonal skills with the ability to influence, coach and engage retail teams.
Willing and able to travel frequently to retail outlets to conduct training and provide on site support.
- Department
- Human Resources Management
- Role
- Executive
- Locations
- HQ - Office
- Employment type
- Full-time
Your Talent Is What We're Looking For!
As we continue our rapid expansion across the Klang Valley and other states in Malaysia, we're seeking passionate and qualified Malaysian to join our growing team.
In 2024, we recorded an Employee Satisfaction Score of 91% - a meaningful benchmark that reflects our ongoing commitment to creating a workplace where people thrive.
About MR. D.I.Y. Trading Sdn. Bhd. (M)
MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my
All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).
The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.