Assistant Supervisor
We are looking for an Assistant Supervisor to join our retail stores team. Join us to grow careers & business success.
Job Description
Maintain the store according to standards, including stocking and cleaning.
Ensure a consistent standard of customer service.
Process refunds and exchanges, and resolve customer complaints.
Complete assigned tasks accurately and efficiently.
Manage staff, and provide counselling, training, and discipline when necessary with guidance from Human Resource personnel.
Maintain high standards of stock presentation and correct bundle displays on the selling floor.
Arrange promotional materials and in-store displays.
Ensure store compliance with health and safety regulations.
Update sales records and manage bank deposits.
Verify received invoices and process “Transit Accept.”
Record and study “Daily Sales vs Receiving” data.
Maintain and ensure minimum shrinkage levels.
Be responsible for achieving sales targets for the store.
Manage returns of goods to the warehouse or direct suppliers (e.g., damaged goods, expired goods, stock recalls, transfer of goods).
Assist in conducting and coordinating stock check activities.
Monitor and ensure signage and pricing are up to date.
Ensure continual replenishment and check expiration dates for all products on the sales floor, assigning staff to refill shelves.
Ensure equipment is in good working condition, producing hygienic, safe, and high-quality products.
Support team members to ensure smooth store operations.
Complete tasks assigned by a superior and follow established workplace guidelines and standard operating procedures (SOPs).
Job Requirements
SPM, Diploma, or Degree holder in any field.
Good communication skills.
Good leadership skills.
Experience in store operations will be an advantage.
Possess own transport.
Good time management skills.
Willing to learn new skills.
Willing to work shifts, weekends, and public holidays.
Notes
Please state your preferred store location in the website application form.
- Department
- Retail Management - Retail Store
- Role
- Assistant Supervisor/Supervisor
- Locations
- Malaysia
- Employment type
- Full-time
Your Talent Is What We're Looking For!
As we continue our rapid expansion across the Klang Valley and other states in Malaysia, we're seeking passionate and qualified Malaysian to join our growing team.
In 2024, we recorded an Employee Satisfaction Score of 91% - a meaningful benchmark that reflects our ongoing commitment to creating a workplace where people thrive.
About MR. D.I.Y. Trading Sdn. Bhd. (M)
MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my
All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).
The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.